Support Services Move into the Information Age

Across the world industries are leveraging the power of the Internet to cut costs and reduce turn-around time. This has given the rise to the Information Age, a business model where the strength of your organization can be directly measured by your access to knowledge.

The CCAR Technology Center knows that REALTORS® are at the forefront of this battle and transaction speed can be the difference between a deal or no deal. That’s why our new Technical Training and Support site is designed to leverage technology to decrease your downtime and increase your productivity.

The CCAR Technical Support Center is open 8:30am to 5:00pm Monday through Friday and can be reached at (925) 295-1270.

Technology leveraged by CCAR Technical Support Center:

	The Adobe Flash Player is software for viewing animations and movies using computer programs such as a web browser. Flash player is a widely distributed proprietary multimedia and application player created by Macromedia and now developed and distributed by Adobe after its acquisition. Flash Player runs SWF files that can be created by the Adobe Flash authoring tool, by Adobe Flex or by a number of other Macromedia and third party tools. You need Adobe Flash Player to ensure you can login and view Paragon correctly.
	CCAR now offers support via chat – come chat with us as we provide more support options. Please remember that if no agent is available you can leave a message that we will respond to promptly.
	Take advantage of expiration alerts! Expiration alerts are a convenient email notification in advance of the expiration of one of your MLS listings. CCAR offers you expiration alerts as a useful benefit. Just login with your MLS credentials here: http://alerts.ccartoday.com. You can specify when to receive alerts in advance of the expiration of an MLS listing, and also add additional email addresses to receive the alert!
	What is IDX? IDX, or internet data exchange, is a system where brokers (Participants) give each other permission to display their active listings on broker and agent (Subscriber) sites. Brokers who participate in the program (opt in) may display each other’s active listings, which will be identified by a special IDX logo. If you choose not to participate (opt out), then no other broker or agent will be permitted to display your listings and you will not be permitted to display other brokers’ listings.
	Need to find an MLS area? Use the MLS area lookup here.
	This site was developed for customers who had previously opted out of receiving emails from agents using the Paragon Multiple Listing Service software provided by Fidelity National Real Estate Solutions.
	Need REMOTE ASSISTANCE? Our Technical Support Representatives are vastly trained and can remotely assist with any issues or errors you are having.
	Paragon System Checker :: This application is designed to check your computer’s browser settings and installed software to ensure they are configured for optimal Paragon MLS performance and to help improve the user experience with the Paragon System.
	Java refers to a number of computer software products and specifications from Sun Microsystems that together provide a system for developing application software and deploying it in a cross-platform environment. Java is used in a wide variety of computing platforms from embedded devices and mobile phones on the low end, to enterprise servers and supercomputers on the high end. Java is nearly ubiquitous in mobile phones, Web servers and enterprise applications, and while less common on desktop computers; Java applets are often used to provide improved and secure functionalities while browsing the World Wide Web. Sun Java is needed with Paragon to perform many functions such as: searching for listings or adding a contact.
	Uninstall Microsoft Java :: You are advised to call Technical Support before using. 925 295 1270. The MSJVM (Microsoft Java Virtual Machine Support) reached the end of its life as of June 30, 2009. Customers are encouraged to take proactive measures to stay informed about obsolete software and move away from the MSJVM in a timely fashion. If removing MSJVM from your system, remember to install Sun Java to ensure your Paragon and other Internet systems function properly.
	When taking pictures of listing properties, some image devices will use the highest of settings. These setting can exceed file size and dimensions recommended for use with Paragon. VSO Image Resizer is a user friendly seamless experience that makes working with images easy.
	Now you can have current MLS information on your wireless PDA or cell phone 24/7!