Meeting REALTOR® Service Challenges

The CCAR Technology Center is your first and best resource for REALTOR® technology needs. We can equip you with the information and training that gives you an edge in the market. We call this our “full circle” support philosophy.

Our mission is to increase satisfaction by providing more channels, increased services, and better response times. When we meet these objectives we know the direct benefit to REALTORS® is higher productivity and reduced expenses, which translate to a growth in your bottom line.

SUPPORT SERVICES LEVERAGE INFORMATION AGE TOOLS

Across the world industries are leveraging the power of the Internet to cut costs and reduce turn-around time. This has given rise to the Information Age, a business model where the strength of an organization can be directly measured by its access to knowledge. CCAR knows that REALTORS® are at the forefront of this battle, and transaction speed can mean the difference between a win and a loss. That´s why our technology support model is designed to decrease your downtime and increase your productivity.

REDUCE TIME SPENT ON PROBLEMS

REALTORS® know that the time spent in a customer-facing environment is golden. You can never do enough canvassing, networking, or closing. We know that you don´t have time to deal with technology issues, so we offer services that come directly into your place of business.

THE ANSWERS YOU NEED, WHEN AND WHERE YOU NEED THEM

Our staff is certified in each of the products we support. Each representative is extensively trained to give accurate information in a short timeframe. Our customer relationship management communication tool (ELF – Event Logic Framework) ensures you receive this information when and where you need it – on your terms.

DESIGNED FOR MOBILE REALTORS®

The CCAR Technology Center continues to stay on the cutting edge of technology to ensure you can succeed anywhere at anytime. Our web-based tools such as a technical support & training website (www.ccarhelp.com), chat-enabled support, and remote administration allow us to access and fix your computer software issues anywhere in the world.

MULTICHANNEL SUPPORT

The CCAR Technology Team is here to support you in every way possible. We currently provide technical phone support, website integration, email, chat-based support, and classroom-style training. Our commitment to bringing you information extends into the social media space with our industry-leading Facebook business page (facebook.com/ ccartoday), blogs, Twitter updates, YouTube videos, and more.

NEW TECHNICAL SUPPORT WEBSITE

We have designed and implemented an updated technical support and training site (www.ccarhelp.com) featuring technical support options and extensive training materials covering topics like Paragon, zipForm®6, Clarus MarketMetrics®, and IDX services.

REMOTE DESKTOP ADMINISTRATION

This service allows our Technical Support Representatives to connect directly to your computer over the Internet. We can see errors as they occur and walk you through corrective procedures in real time, or even remotely control your PC. Think “virtual house call,” without the hassle of cross-town traffic.

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General Disclaimer

CCAR does not guarantee the reliability or quality of any of the products, links, software, or hardware of the vendors mentioned here; nor do we have a vested interest in any of those entities whatsoever. You hereby acknowledge that any reliance upon or use of any of the aforementioned shall be at your sole risk. CCAR reserves the right, in its sole discretion and without any obligation, to make improvements to or correct any error or omission in any portion of the information presented here.